This will be emailed over and it’s the customer responsibility to print this.Ĭustom branded and special-order items are non-returnable. Please bare in mind collection labels are not included.
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Cost for collections begin at £10.87 per item plus VAT. Jordan Fitness can arrange collections, but the cost of the collection will be deducted from any requested refund before it is issued. Once your Return Authorisation Number has been issued, you can make arrangements to return the product to our warehouse for processing. No returns or exchanges can be processed without a Returns Authorisation Number. This can be done by emailing or alternatively calling us on 01553 763 285 between 8am and 5pm Monday to Friday. Should you wish to return an item within 14 days of receiving your goods, you will need to contact a member of our team to obtain a Return Authorisation Number. If a product has been deemed faulty by Jordan Fitness, the original packaging may not be required. If it is found that any of the larger products upon delivery ‘will not fit’ through any doors/stairwells and the product is subsequently returned/refused, you are responsible for all outward and return carriage costs and a 15% re-stocking fee is applicable.Īll Jordan Fitness Products must be returned unused, disassembled, and in original packaging. If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal. Any unpaid freight charges will be deducted from your refund. If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by Jordan.
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You may cancel your order for a full refund prior to your order being shipped, though if any costs have been incurred they will be deducted from monies received. Order Cancellation/Refused Deliveries (See also Exchanges/Returns) Jordan cannot entertain any claim for compensation arising from late delivery due to a third party carrier. Jordan will always try to ensure this happens, though we cannot guarantee it. It is often possible to deliver on a specific date. Jordan Fitness cannot entertain any claim for compensation arising from late delivery due to a third party carrier.įor our full Terms and Conditions, see below. Jordan Fitness will endeavour to honour specific delivery dates upon request.
If any products are out of stock you will be notified. Any damages or discrepancies must be notified within 24 hours of receipt of order. Please note that disposal of pallets are the responsibility of the customer.Īll deliveries must be signed for on delivery and deliveries must be checked upon receipt. Pallet deliveries are normally curb-side drop only (special arrangements for alternative delivery can be made upon written/email request). Please notify us of any delivery obstructions and ensure that the delivery area is clear. Products will be delivered Monday to Friday during normal working hours 8am - 6pm (weekends by arrangement). Longer lead times apply to "Pre-Order" items, details listed on the relevant product pages. We strive to dispatch all orders on the next working day to when they were placed, however lead times may be longer during busy periods (Currently 3-5 working days from order) Please contact us for a quote on shipping based on your gym equipment preferences. It is with regret we cannot calculate shipping at the time of purchase. If you are ordering from Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, you will be notified as to your delivery charges after purchase.
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FREE UK DELIVERY* on orders over £100 on mainland only*
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